aveleno

    Terms of Service

    Last updated: November 11, 2026

    1. Acceptance of Terms

    By accessing or using Aveleno ("the Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms form a binding agreement between you (the "Practitioner") and Aveleno.

    2. The Service

    Aveleno is a structured treatment program platform for independent nurse practitioner-owned medical aesthetic practices. The Service is licensed to Practitioners on a subscription basis as described on our pricing page or in a Founding Partner agreement.

    3. Eligibility

    You must be a licensed nurse practitioner or other qualified medical professional, operating a legitimate medical aesthetic practice, and at least 18 years of age. You must comply with all applicable laws including HIPAA, state telehealth and prescribing regulations, and medical board requirements in your jurisdiction.

    4. Your Account

    You are responsible for keeping your account credentials secure. You are responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.

    5. Your Patients and Patient Communication

    You are responsible for patient consent

    By using Aveleno to communicate with your patients, you confirm that you have obtained appropriate consent from your patients to receive SMS, email, and other communications related to their treatment programs. This includes consent for any automated messaging through our SMS A2P 10DLC program.

    You are responsible for clinical content

    While Aveleno provides templates and AI-generated message suggestions, you are the licensed practitioner responsible for the clinical accuracy and appropriateness of all communication sent through the Service.

    HIPAA compliance

    We have signed a Business Associate Agreement (BAA) with Practitioners using Aveleno. You must comply with HIPAA in your use of the Service. Do not enter patient information into fields that are not designed for PHI.

    6. SMS Messaging Program

    Aveleno operates a Twilio A2P 10DLC registered messaging program. By enabling SMS messaging in your account, you agree to:

    • Only send messages to patients who have consented to receive SMS communication from your practice
    • Honor opt-out requests promptly (Aveleno automatically processes STOP replies)
    • Comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and other applicable communication laws
    • Not use Aveleno's SMS features for purposes outside of treatment program communication

    Aveleno reserves the right to suspend SMS features for any account that violates messaging compliance requirements or that triggers carrier complaints.

    7. Acceptable Use

    You agree not to:

    • Use the Service for any unlawful purpose
    • Send unsolicited communication to recipients who have not consented
    • Attempt to interfere with the Service or other users' accounts
    • Reverse-engineer, scrape, or extract data from the platform
    • Use the Service to compete with Aveleno or build a competing product

    8. Fees and Subscription

    Subscription fees are billed monthly or annually as selected at signup. Founding Partners receive locked pricing as described in their Founding Partner agreement. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

    9. Intellectual Property

    Aveleno and all related trademarks, logos, content, software, and design are owned by Aveleno. You may not copy, modify, or distribute our intellectual property without written permission.

    Information you enter into the Service (including patient data) remains owned by you and your practice. We process this information as a service provider, not as the owner.

    10. Disclaimers

    Aveleno is a software platform. It is not a substitute for clinical judgment, medical advice, or patient relationships. You are the licensed medical practitioner responsible for the care of your patients. Aveleno does not provide medical advice and is not a medical device.

    THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

    11. Limitation of Liability

    To the maximum extent permitted by law, Aveleno's liability for any claim arising out of or relating to these Terms or the Service is limited to the fees you paid in the twelve months preceding the claim.

    12. Termination

    You may terminate your account at any time. We may terminate or suspend your account if you violate these Terms, fail to pay fees, or for legal or operational reasons.

    13. Governing Law

    These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any dispute will be resolved in the courts of Douglas County, Colorado.

    14. Changes to These Terms

    We may update these Terms. When we do, we will update the "Last updated" date and notify Practitioners via email of material changes. Continued use of the Service after notification constitutes acceptance.

    15. Contact

    Questions about these Terms?

    Email: legal@aveleno.com
    Address: Aveleno, Parker, Colorado